Customer FAQs

We accept all major credit and debit cards, including Visa and Mastercard. Additional methods for quick checkout include PayPal, Apple Pay, Google Pay and Shop Pay. You can select your preferred payment method at checkout. Money Orders, Cashiers Checks and Personal Checks require contacting us directly for placing your order and additional details.

Typically, we are unable to modify orders once placed. However, you can still reach out to us for help with changes/canceling/placing a new order to accommodate or facilitate your order needs. In such cases it is best to call us immediately for assistance and we’ll do our best to accommodate you.

Once the order is processed as shipped, we cannot cancel your order. If you contact us by phone, at 630-620-1084, and the order has not been shipped, we can then cancel your order and issue a full refund. In the event your order is already shipped, reach out to us to initiate a return and we’ll provide details.  Shipped orders that are returned will be refunded minus any shipping charges we incur.

We’ll send you an order confirmation email with your order details once your order has been successfully placed. When your order is ready for shipment or pickup, we’ll let you know with a second email. Once your order ships, you’ll receive a final email with tracking details.

If you have multiple orders in at the same time, which don’t show as shipped, we will attempt to combine them and refund shipping as applicable.  Please note that you have other orders in the Order Notes section of subsequent orders.  You may also call or email us to request.

Death and Taxes - Unfortunately we don't have control over either of these things! Many states have legislation to charge taxes on online orders entering their state. This is determined, applied and subject to tax law currently within each individual state. You may see the taxes on your online orders listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments.

Orders usually process and ship the same day or next business day from the time you place your order. Shipping times are dependent upon your location.

Most pickup orders are ready within 1 hour of placement and available for pickup anytime during our regular hours of operation.  In a hurry? - Call ahead and we’ll have it ready and bagged! Orders will be held up to 30 days, unless we have agreed otherwise. If you do not pick up your order within 30 days, the order will be canceled, and your order will be refunded for the total MINUS a 10% service fee.

Currently we are not taking or shipping International Orders.

Shipped Orders are eligible for return/exchange for up to 30 days from purchase date. In Store Pick Up or In Store Orders are eligible for return/exchange for up to 15 days. Orders/item(s) can be returned for a full product refund or exchange. Items must have been purchased from Lombard Hobbies and must be returned in their original condition and packaging. Return shipping is at the responsibility and expense of the buyer, including cost for shipping on shipped orders.

ANY orders/items fulfilled incorrectly by us are fully covered up to 30 days from purchase date.  ALL shipping and expenses related to correction of your order will be covered in full by us and will receive prompt assistance.

The following items are not eligible for return or exchange: Gift Certificates, DCC electronics, Books, Magazines, DVDs or other media, paint, adhesives or solvents of any kind and any items marked as “Final Sale” or “Not Returnable”.

Lombard Hobbies is not responsible for manufacturer defects in manufacturing and/or workmanship including but not limited to, missing parts, paint quality, paint color, scratch marks, glue marks, imperfections, stops working for any reason, etc. Many products with these issues require direct return to the manufacturer for repair/replacement due to their policies and are covered by the manufacturer's warranty.  Please contact us for specifics on a case-by-case basis and assistance in getting you served.

Any order or product returned to us requires authorization for return. Each return should include copy of the packing list and/or order number, correspondence as to the subject of issue, including any defective, damaged, missing parts, etc clearly explained.  We will work with you to get the best possible solution be it replacement, return or refund if necessary.

Once we receive your return, appropriate action will be taken to remedy and complete your return.  Please allow us 5 business days from receiving your return to complete whatever necessary action is required.

International Orders must be returned back to Lombard Hobbies on the buyer’s own accord and expense of return shipping. All other exclusions and restrictions apply per our stated policies under Return/Exchange/Refund Original shipping fee to buyer is not refundable.

All domestic orders ship for a $13.95 Shipping & Handling fee. Hawaii and Alaska may require additional charge.

Any order over $599 ship FREE within the continental United States, Hawaii and Alaska may require additional charge.

Any special requests may incur additional cost, i.e., specific carriers, type of service i.e., PO Box or expedited shipment

All International Orders ship DDU, see International Shipping for additional details.

Lombard Hobbies is known for our fast shipping!  Typically, your order will ship the same day as placed or the next business day.  Circumstances like special events or holidays periods may experience slightly longer times.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.

Unfortunately, we're unable to change the shipping address once an order has been placed. This includes updates, corrections, or rerouting requests. To ensure a successful delivery, please double-check and confirm your shipping details before completing your purchase and order. If you do need assistance, contact us immediately at 630-620-1084 and we'll do our best to help.

We ship USPS and UPS, per our discretion, per order circumstances.  If you have a specific request, need expedited shipping, ship to PO Box or shipping assistance please note that in Order Notes when placing your order and we will contact you.  If the order has already been placed contact us immediately at 630-620-1084 for prompt assistance.

We’re sorry to hear that! Please email {Link- Andrew’s email} us a photo, order number, tracking info and any additional details so we can take a closer look and help with a solution.  If a claim is needed, we will assist with submitting that.

**NOT SHIPPING** Currently we are reconfiguring our International Sales and as such International Shipping from Lombard Hobbies is unavailable at this time.  We suggest using a freight forwarder in this interim. Please check directly with us for details and assistance. Thank You for your patience during our transition.

During the checkout process you may choose any of our current payment options and continue to place your order. No checks, money orders or other payment options are available other than those specified in the checkout process.

We will ship your order shortly after we receive your completed order and payment.

International Shipping will be billed at the actual shipping cost incurred. We cannot estimate these charges ahead of time since each order varies in weight and size and the charges vary from country to country. When placing an order, a shipping deposit charge of $75 will be added.  The difference between actual cost and the deposit will be refunded once your order is shipped. Should the shipping cost exceed the deposit amount, you will be contacted for additional payment before the order is shipped.  Please call 630 620 1084 if you have any questions.

Our product prices and shipping charges do NOT include any duties, taxes, tariffs, customs and otherwise applicable charges. These are the responsibility and payable by the consumer purchaser for any shipments outside the of the USA. You will need to contact your local Customs Office to determine what these charges may be. Please note that we cannot report a lower package value of your order.

To provide full value coverage there is an additional $1.25 per $100 in value which you can select during the checkout process.

Please see Return/Exchange/Refund for complete details.